Professional Services departments:
Admissions, Finance, Academic Services, External Relations, Development and Alumni, and Estates and Accommodation.
These Masterclasses recognise the importance of defining and maintaining service standards, modelling excellent levels of customer service and building strong communication with internal and external clients and customers.
Each session is ideal for developing new skills, team-building, preparing for the introduction of new systems or kick-starting new approaches such as the definition and delivery of service standards
Masterclasses are available in three areas:Defining and delivering service standards and building relationships with internal and external clients