Professional Services departments:
Admissions, Finance, Academic Services, External Relations, Development and Alumni, and Estates and Accommodation.

These Masterclasses recognise the importance of defining and maintaining service standards, modelling excellent levels of customer service and building strong communication with internal and external clients and customers.

Each session is ideal for developing new skills, team-building, preparing for the introduction of new systems or kick-starting new approaches such as the definition and delivery of service standards

Masterclasses are available in three areas:

Defining and delivering service standards and building relationships with internal and external clients
People management and team working for service delivery
Refining and improving staff working practices – select two to combine for a masterclass

click on titles for further information

FOR FURTHER INFORMATION ABOUT ANY OF THESE OR OTHER PROGRAMMES contact us on enquiries@bibbyrumbelow.com or call 01858 880801



DELIVERING
• Formal staff development sessions
• Online learning packages
• Individual mentoring and coaching
PROVIDING
• Consultancy
• Professional expertise
CONTACT
• Enquire
• Disclaimer
• Address
CONSULTANCY
• Business planning
• Market research
• Benchmarked target setting for enterprise or research
• Development and production of strategy and operational plans
• Bid writing
• Business development including sale sales and opportunity generation
• IP and contracts management
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