Our specialised programmes Service Plus (for professional service areas) and Academy Plus (for academic areas) are designed to help teams introduce changes and continuous improvements in their areas. From the outset we agree a framework and targets for the developments focusing on key issues and priorities for the team. We then provide face to face information and skills based sessions, blended with coached and mentored and distance based sessions interwoven with expert consultancy to ensure that teams and individual team members are fully supported.
From initial discussion with you programmes run for between 3 and 9 months according to need, and we have worked with teams with as few as 6 members up to large teams of more than 25.
|Recent examples include||Outcomes|
|Service Plus was delivered to a Faculty administrative and professional services staff members to improve student experience and efficiencies||Faculty staff identified and successfully implemented key changes that led to improved student feedback. A number of changes taken as best practice and implemented across the whole University. Individuals work and capabilities were recognised across the Faculty|